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Oops! Looks like you don't have access to view this content! If this is a mistake, please contact one of our team members by email at support@farmchem.com, and we will be happy to get things sorted out for you. Thanks!
We Are Moving!
The current version of our website will be shutting down 06/01/2024, and all traffic will be forwarded to our new account.senapse.net website. Your locations dispense history, technicians, and other account info has already been copied over, so please start using this new URL right away. If you experience any issues during this migration, please fill out a Contact Us form, or call our Senapse Support hotline at: 866-562-9960. Thanks!
In order to activate new Handles, you will need to have existing Products.
– To add a new Product, start by clicking the ‘Add New Product’ Button in top-right corner of the Products table. The only thing you will need to enter is the Product Name. Everything else will be pre-populated.
– Once you are finished, click the ‘OK’ button, and make note of the Product ID that has just been generated. We will need this when adding our Handle(s).
– Now that we have our Product set up, we can add our Handle(s). From the same tab, click the ‘Add New Handle’ button located in the top-right corner of the Handles table to display the activation form.
– You will be responsible for entering the Handle Serial #, and the Product ID (The # generated in the previous step). Everything else will be pre-populated.
** Reminder: Make sure to enter the Handle Serial # and Product ID EXACTLY as they are displayed to ensure proper activation.
If you need further assistance, please visit our Contact Us Page to see the different ways you can get help.
To add additional users to a Location, click the ‘Add New Authorized User’ link located in the top-left corner. This will bring you to a new page which contains a user registration form.
– Upon submission, this form is sent to our team to review.
– Please allow up to 24 hours for new account approval. (Time may vary if submitted outside of normal working hours).
If you need further assistance, please visit our Contact Us Page to see the different ways you can get help.
When adding a Base Station, the only information that you are responsible for entering, is the Serial #. Everything else will be pre-populated.
– Unit Type should be ‘Station’.
– Location ID should reflect the Location you are setting devices up for.
– Status should equal ‘1’.
** Reminder: Make sure to enter the Serial # EXACTLY as it is displayed on your Base Station to ensure proper activation (including the ‘TBS’).
If you need further assistance, please visit our Contact Us Page to see the different ways you can get help.
When adding a new Dispense Email, the only information that you are responsible for entering is a VALID Email Address. Everything else will be pre-populated.
– Location ID should reflect the Location you are setting devices up for.
– Status should equal ‘1’.
** Reminder: At this time, incorrect Email Addresses can NOT be validated. That means YOU are responsible for making sure each new entry is entered correctly.
If you need further assistance, please visit our Contact Us Page to see the different ways you can get help.
You will responsible for entering your Technician Names, and PIN #’s. Everything else will be pre-populated.
– For Technician Name, please use the Technicians First AND Last Name, capitalizing only the first letter of each name.
– For Technician PIN, keep in mind that this number is REQUIRED TO BE UNIQUE & MUST BE 4 DIGITS LONG. Your Handle will not recognize them otherwise.
– Once you have finished adding all of your Technicians, click the “Sync Techs To Base Station(s)” button to finalize the process. The new list of Technicians will be picked up the next time your Base Station calls in.
** Reminder: Clicking the Sync button will override any existing Technician data on your Base Station(s). This button needs to be pressed whenever a new tech is added, or removed in order for your changes to be made public.
If you need further assistance, please visit our Contact Us Page to see the different ways you can get help.
To mark a dispense as processed:
1.) Start by finding the dispense you would like to edit.
2.) Double-click in the “Processed” column of the corresponding row.
3.) Change the drop-down menu from ‘No’ to ‘Yes’.
If you need further assistance, please visit our Contact Us Page to see the different ways you can get help.